Daines Kapp Insurance Brokers Ltd
Daines Kapp House,
4 Baldock Street,
Ware, Hertfordshire, SG12 9DZ
T: 01920 484844
As a Director, Officer or Manager of a business, you can personally be held accountable for acts such as health & safety breaches, wrongful trading, breach of trust, breach of duty and misstatements.
Quick Summary
Every decision a director or officer makes carries personal risk. Health and safety failings, employment disputes, regulatory investigations, misleading financial statements, or simply a strategy that doesn’t deliver — any of these can result in a claim against the individual, not just the company. UK law gives courts wide powers to pursue directors personally, even after a company has been dissolved. The Insolvency Act, the Companies Act, and a raft of sector-specific regulations all create personal exposure that your general liability policy will not cover. Directors’ and Officers’ Liability Insurance exists precisely to fill that gap: it protects the people who run your business, so they can lead with confidence.
Directors’ and Officers’ (D&O) Liability Insurance covers the legal costs and any compensation awarded against a director, officer, or senior manager who is personally sued as a result of their management decisions. The policy responds whether the claim comes from a shareholder, a regulator, a competitor, a creditor, or even another employee. Crucially, this protection extends beyond the boardroom. Non-executive directors, trustees, committee members, and in some structures, senior managers with delegated authority can all face the same personal exposure as executive directors — and a well-structured D&O policy covers them too.
A standalone D&O policy covers individual directors and officers. However, many businesses benefit from a broader Management Liability package that wraps three complementary covers into a single policy. Here is how they fit together:
| Section | Who It Protects | Key Claims Covered |
|---|---|---|
| Directors’ & Officers’ Liability | Individual directors, officers, and senior managers | Wrongful acts, breach of duty, mismanagement, regulatory investigations, disqualification proceedings |
| Corporate Legal Liability | The company entity itself | Securities claims, corporate governance disputes, regulatory fines (where insurable), entity defence costs |
| Employment Practices Liability | The company and named managers | Unfair dismissal, discrimination, harassment, constructive dismissal, failure to promote |
The core section protects named individuals. If a shareholder alleges that a director’s strategy destroyed company value, or if the Health and Safety Executive opens a personal prosecution following a workplace incident, D&O cover funds the legal defence and, if necessary, any settlement or award. A well-structured Management Liability Policy can also respond to HSE investigations at the point of notification — including those triggered by a near miss — before any formal prosecution is brought. The policy typically includes Side A cover (paying the individual directly when the company cannot indemnify them) and Side B cover (reimbursing the company when it has advanced defence costs on the individual’s behalf). Example scenario: A shareholder minority group alleges that the board approved an acquisition at an inflated price, breaching their fiduciary duty. The D&O policy funds the directors’ legal representation throughout the dispute, protecting their personal assets regardless of the outcome.
Where D&O protects individuals, Corporate Legal Liability (sometimes called Entity Cover) protects the company itself when it faces claims arising from its corporate governance — for example, a securities class action, a claim from a trade creditor alleging fraudulent misrepresentation, or a regulatory investigation into the company’s conduct. Example scenario: A competitor alleges that marketing materials contained misleading comparative claims, bringing an action against the company under the Business Protection from Misleading Marketing Regulations. The CLL section responds to the company’s defence costs, keeping those costs off the balance sheet.
Employment tribunal claims are one of the most frequent management liability losses for UK businesses. EPL insurance covers the cost of defending claims brought by current, former, or prospective employees alleging unfair dismissal, discrimination, harassment, or breach of employment contract. It can also cover settlements and awards, subject to policy limits. Example scenario: A former employee brings a tribunal claim alleging constructive dismissal following a restructure. Even where the company believes the claim is unfounded, the cost of legal representation and management time can be significant. EPL cover absorbs those costs and, if necessary, funds an early settlement to minimise disruption.
D&O insurance is relevant to any organisation with a formal management structure. It is not a cover reserved for large PLCs. In practice, private limited companies are often more exposed than their listed counterparts — they typically lack the in-house legal resource to respond swiftly to a claim, and their directors may have fewer financial reserves to draw on if sued personally. Common triggers that prompt businesses to arrange or review D&O cover include: rapid growth or new investment, taking on external funding or private equity, appointing non-executive directors, operating in a regulated sector, having employees (which immediately creates EPL exposure), undergoing a merger or acquisition, or simply a director becoming more aware of their personal legal duties under the Companies Act 2006. Charities and not-for-profit organisations are equally exposed — trustees can face personal liability for governance failures, and a separate trustees’ liability policy (or D&O extending to trustees) is frequently recommended by charity law specialists.
As an independent, family-run broker based in the South of England, Daines Kapp gives you direct access to experienced advisers — not a call centre. We work with a panel of specialist management liability insurers to structure cover that reflects your business, your sector, and the individuals who need protecting. We will review your existing arrangements, identify any gaps between your D&O policy and wider management liability exposure, and present clear, plain-English options. When a claim arises, we act as your advocate with the insurer — chasing updates, challenging decisions where appropriate, and making sure the policy responds as intended.
No, there is no statutory requirement for UK companies to hold D&O insurance. However, it is strongly recommended — and in some cases expected — by investors, lenders, and non-executive directors as a condition of their involvement. Regulated firms may also find that their regulator or professional body treats adequate management liability insurance as part of good governance.
Yes, in most cases the company purchases and pays for the D&O policy on behalf of its directors and officers. This is permitted under the Companies Act 2006 and is standard practice. The premium is typically treated as a business expense. Some companies also choose to provide individual directors with confirmation that a policy is in force, as part of their service agreement or letter of appointment.
Standard D&O policies exclude deliberately dishonest or fraudulent acts, personal profit gained through fraud, and criminal fines or penalties. Bodily injury and property damage claims fall under separate liability policies. Most policies also exclude claims that were known to the insured before the policy incepted, and some exclude pollution liability. Reading the policy wording carefully — which we do on your behalf — is essential to understanding where the boundaries lie.
Professional Indemnity (PI) covers claims arising from a negligent act, error, or omission in the delivery of professional services to a client — for example, a surveyor giving incorrect advice or an accountant making a calculation error. D&O insurance covers claims arising from management decisions and governance — for example, a director allegedly mismanaging company funds or breaching their fiduciary duty to shareholders. The two covers are complementary rather than interchangeable, and many businesses benefit from holding both.
Absolutely. In fact, small and family-run businesses are often more exposed than larger organisations because individual directors tend to be more personally involved in day-to-day decisions, and they rarely have in-house legal counsel to fall back on. A single employment tribunal claim or regulatory investigation can be financially and personally devastating for a small business director without appropriate cover in place. Premiums for smaller businesses are generally modest relative to the protection provided.
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5.0
5.0Top Rated ServiceVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read morePosted on Google![]()
Andy Yabrudy48 days agoTrustindex verifies that the original source of the review is Google.
DAINES KAPP are by far the best insurance brokers I have ever dealt with (and I have had some bad experiences with the insurance industry, as many have). It was refreshing to work with George and Obed especially. They listened to the requirements, worked hard to iron out any policy wording issues with the insurance company and were very easy to communicate with (no waiting on phone calls). Their fees are very reasonable and they get the job done quickly. HIGHLY RECOMMENDED!!Posted on Google![]()
A Brown158 days agoTrustindex verifies that the original source of the review is Google.
professional in every way.. Seamless transactions and nice people to do business with.Posted on Google![]()
Pete Bracey167 days agoTrustindex verifies that the original source of the review is Google.
I have worked with Dains Kapp for many years. Their deep understanding and experience of the insurance world is an invaluable asset to the day to day operation of our business. Thank you very much for your continued support.Posted on Google![]()
Graham Pitts170 days agoTrustindex verifies that the original source of the review is Google.
Great service - ALWAYS!Posted on Google![]()
michael vallance171 days agoTrustindex verifies that the original source of the review is Google.
I have used Daines Kapp for several years now, they always are 100% professional and customer care is second to none , I cannot praise them enough Micky vPosted on Google![]()
Robert Harrop236 days agoTrustindex verifies that the original source of the review is Google.
Great service, I have recommended Daines Kapp to other business owners.Posted on Google![]()
Andrew Black265 days agoTrustindex verifies that the original source of the review is Google.
Our business has used Daines Kapp for many years and we have always found the service to be excellent. Great Customer Service and very competitive rates.Posted on Google![]()
Billy ryan314 days agoTrustindex verifies that the original source of the review is Google.
I have used Daines Kapp for a few years now and just love the service. I don't have to worry about shopping around or having policies with different companies. Its all looked after in one place, to a high level.Posted on Google![]()
Carey Lock324 days agoTrustindex verifies that the original source of the review is Google.
Our experience with Diane’s Kapp has been excellent,our broker Alan is such a funny guy he makes it effortless. We have been with them for 15yrs and have a great relationship Yes I recommend Diane’s KappPosted on Google![]()
Shredder & Hygiene Services351 days agoTrustindex verifies that the original source of the review is Google.
We have used Daines Kapp Insurance Brokers for many years they have always provided us with competitive and professional services.Showing our latest reviews
Daines Kapp Insurance Brokers Ltd
Daines Kapp House,
4 Baldock Street,
Ware, Hertfordshire, SG12 9DZ
Daines Kapp Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 305208. You can check our status at www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Registered in England No. 2367306. Registered Office: Daines Kapp House, 4 Baldock Street, Ware, Herts SG12 9DZ
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