Claims

Our claims team, led by Tracey Harrington are here to help. We understand that dealing with insurance can be confusing, so we’ll handle the complexities for you. From the moment you notify us, we’ll work closely with you and your insurer to ensure a smooth process, from start to finish.

Our claims service:

• Liaise with insurers: We’ll assist you with the communications with your insurer, keeping you updated on progress.
• Expert guidance: Our experienced team will guide you through the claims process and offer advice and support as required. We always act on your behalf and in your best interests.
• Efficient handling: We understand insurers are not known for dealing with claims quickly. That said, we will work hard to ensure your claim is processed as quickly and fairly as we can.
• Personalised service: Your unique situation is our priority. Whether you would like regular claims review meetings, scheduled claims reports, we tailor our support to meet your specific needs.

From understanding your policy to negotiating with insurers, we’re here to advocate on your behalf. Our goal is to simplify the claims process and provide peace of mind during a challenging time.

Need to make a claim?

Please see the column to the right for details on how to notify us of a claim, or contact our claims team by phone on 01920 484844 and select option 1.

Report a Motor Claim

Daines Kapp customers can report a motor claim quickly and easily using our online portal.

Report a Motor Claim Online

For Daines Kapp customers only. Third parties please call 01920 484844 (option 1).

All Other Claims

If you are unable to use the claims portal above, or need to notify us of a non-motor claim, there are downloadable claim forms below which can be used instead. We have traditional claim forms available for both motor claims and all other types of claims.

– Motor Claim Form
– All Other Claims Form

Alternatively, contact our claims team by phone on 01920 484844 and select option 1.