After leaving school at 17 years old, Kevin took a job as an office junior in an Insurance Brokers. Working under the supervision of respected and experienced insurance professionals. Kevin immediately flourished and found himself within a business environment which engaged and inspired him. In 1988, the business ownership had changed, encouraging Kevin to leave and establish Daines Kapp in 1989.
As Managing Director and business owner of Daines Kapp, Kevin is heavily involved in the day-to-day operation of the business, with his primary concerns and responsibilities lying in regulatory compliance, relationship management, strategic direction of the business, and mentoring and development of others. Kevin most enjoys contact with others in his position, whether this is with clients, colleagues or insurers. Kevin is a past Parish Councillor and enjoys travelling and playing golf in his spare time. He is also a Member of the Institute of Chartered Managers.
Christine began her career within insurance in 1984 after finishing school, taking on the role as Office Junior. She then became PA to a Director of a small insurance brokers. After showing a keen interest in insurance, she quickly worked her way up to a supervisory role. Christine has underwriting and broking experience.
As the first full-time employee of Daines Kapp, Christine started as an Account Handler in 1993, actively helping the company to grow. Today, as Company Director, Christine has many responsibilities including accounting, HR, IT, Networking and Relationship Management, to name a few. Christine enjoys a challenge and looks forward to continually developing and changing to keep up with the industry and technology. Outside of work, Christine enjoys reading, swimming, walking, socialising and going on holiday.
Stefan joined Daines Kapp in October 2013, after he had finished university, as a Claims Handler. After a few months he moved into giving placement advice as a Commercial Account Handler before his promotion to Commercial Account Executive in February 2017. Stefan achieved Chartered Status in 2020, and to reward his efforts within Daines Kapp, Stefan was promoted to a Director in 2022. Stefan became a Fellow of the Chartered Insurance Institute in 2023.
In addition to his role which entails new business enquiries, renewals, claims advice, site surveys and risk management advice, Stefan will play an integral role within the management and growth of Daines Kapp going forward. Stefan arranges Commercial Insurance policies in all areas, particularly in Property, Motor Fleet, Motor Trade and Professional Risks. As a motivated and helpful member of the team, Stefan most enjoys providing technical advice on complex risks. Stefan enjoys walking his two dogs and is an avid Manchester United Fan. In his spare time Stefan was previously a Special Constable for a decade, specialising in the Roads Policing Unit.
Alan has worked in insurance since 1990 and joined Daines Kapp in 2004 as an Account Executive. Enjoying a challenge and the team he works with, Alan’s role entails dealing with all aspects of new business, policy renewals, mid-term adjustments and ensuring he provides accurate insurance solutions for his clients. Outside of work, Alan likes to spend time with family and friends. Where possible, he likes to head to the South West Coast to surf, although he feels this is most definitely a work in progress.
After leaving school in 1990, Paul joined Swinton Insurance as an Office Junior and has built up a wealth of knowledge and experience since his career began, becoming an Account Executive at three other insurance brokers before joining Daines Kapp in 2015.
Paul is a now Senior Account Executive, obtaining new clients, managing existing relationships and handling policy renewals for his clients. Friendly and approachable, Paul enjoys the variation of his job and ensuring he provides an exceptional level of personal customer service to each of his clients. Paul is an Arsenal season ticketholder, enjoys playing golf and likes to go on long walks with his dog in his spare time.
Having been in the insurance industry since 1979, Ita has a wealth of knowledge and experience. Ita has worked in brokers in Ireland, London and Hertford in underwriting, Account Executive and Account Handler roles. Today, she is an Account Handler at Daines Kapp, responsible for meeting the insurance needs of commercial clients and working closely with Kevin on larger clients. As a friendly and professional member of the team, Ita most enjoys client interaction, ensuring she provides accurate insurance solutions and provides an excellent level of customer service. Ita’s hobbies consist of tennis, aqua aerobics, pilates and walking. She is also an active member of her local church and Welwyn Tennis Club.
Having been in the insurance industry since 1993, Michelle has extensive knowledge and experience. Beginning her career as an Underwriter, Michelle joined Daines Kapp in 2012 as an Account Handler. She is responsible for renewals, mid-term adjustments, new business, handling enquiries and issues and ensuring she provides an exceptional customer experience. Hardworking and reliable, Michelle enjoys working alongside the Daines Kapp team and solving challenging queries. In her spare time, Michelle likes to spend time with her family. She is also part of Wodson Park Netball Club.
After completing his A Levels and leaving school in 2019, Oliver joined Daines Kapp in early February 2020 as a Trainee Account Handler working alongside the Commercial team. He is responsible for handling renewals, mid-term adjustments and new business enquiries, ensuring that the clients are receiving the best possible service, while helping out the Corporate Business Team. Oliver is motivated, hardworking and enjoys learning about the insurance industry alongside developing good relationships with clients. In his free time Oliver enjoys meeting up with friends and attending sporting events like darts, boxing and in particular football where he is a season ticket holder for Arsenal Football Club.
George originally undertook work experience with Daines Kapp in the summer of 2012 and re-joined as an Account Handler in 2021, after spending the interim period working in a number of positions in higher education. During his time in 2012 he supported the Commercial team with renewals, mid-term adjustments and new business, in addition to some of the administrative processes across Daines Kapp. George enjoys learning about the insurance industry so that he will be in the best position to advise clients. George was awarded Insurance Practitioner Apprentice of the Year 2023, alongside achieving his Cert CII qualification. Away from the office, he is an Arsenal season ticket holder, play darts for a local pub team, and a member of a fishing club and enjoys playing golf (weather permitting).
Lynn has over 30 years of industry experience, spending the first 7 years with a Lloyds Motor Insurer and 16 years with RSA, before joining Daines Kapp in 2010. As an Account Handler, Lynn handles renewals, mid-term adjustments, new business and ensures her clients are informed and happy with their service. Hardworking and reliable, Lynn enjoys everything about her job, especially the team she works with. Walking the dog, socialising, aerobics, swimming and being a taxi driver to her children is how her spare time is spent.
Laura has been in the insurance industry for 12 years starting at Natwest as a customer advisor recommending Home and Travel insurance to customers. Laura progressed to helping client’s choose the correct life, mortgage, phone, travel and home protection and prides herself in providing excellent customer experience. Joining the Daines Kapp team in September 2020, Laura enjoys helping both existing clients and new.
Jack has been in the industry for the past 5 years and joined Daines Kapp September 2022 as a trainee Account Handler working alongside the General Business Team, he brings his previous motor insurance experience with him and looks forward to learning more about the rest of the industry. Away from the office Jack is a keen footballer and plays to a very high standard, supports and follows West Ham and is improving his darts skills, to one day beat George.
Tracey spent 11 years working for RSA as a Senior Claims Handler before coming to Daines Kapp in 2012 as a Claims Handler. Her duties involve claims administration, liaising between clients and insurers during the claims process and ensuring all claims are handled smoothly. Friendly, professional and client-focused, Tracey enjoys working as part of a team, building strong relationships with clients, delivering a quality service, whilst also developing strong relationships with their insurers. Outside of work, Tracey likes to spend time her family and friends.
Lynne joined Daines Kapp in 1997 as an audio typist, then re-trained in claims assisting Tracey Harrington in claims administration duties. She likes working as part of a team and helping with office duties throughout the office for her colleagues. Outside of work Lynne likes to walk her dog and spend time with her family.
