Complaints Procedure

Complaints Procedure

If you are unhappy with our service, please contact us with the details of your complaint.

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to:

Kevin Daines,
Daines Kapp Insurance Brokers Ltd,
Daines Kapp House,
4 Baldock Street,
Ware, Herts
SG12 9DZ,

Or, by phone Telephone 01920 484844, by fax 01920 484833. 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion. 

The FOS Consumer Helpline is on 0800 023 4567 and their address is:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

Website: financial-ombudsman.org.uk