Complaints Procedure

Complaints Procedure

If you are unhappy with our service, please contact us with the details of your complaint.

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to:

Kevin Daines,
Daines Kapp Insurance Brokers Ltd,
Daines Kapp House,
4 Baldock Street,
Ware, Herts
SG12 9DZ,

Or, by phone Telephone 01920 484844, by fax 01920 484833. 

Our services are covered by the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website:

Website: http://www.financial-ombudsman.org.uk/

The FOS Consumer Helpline is on 0800 023 4567 and their address is:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR